By accessing or using the services provided by Zielbox Solutions Private Limited ("Company," "we," "us"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services. These terms apply to all visitors, clients, and users of our services.
Zielbox Solutions provides IT consulting, managed services, cyber security, DevOps, cloud infrastructure, training, outsourcing, and staffing services as described on our website. The scope, deliverables, timelines, and pricing for specific engagements will be detailed in individual Statements of Work (SOW) or service agreements executed between the parties.
Payment terms are specified in individual service agreements or invoices. Unless otherwise agreed in writing: invoices are due within 30 days of issuance; late payments may incur interest at 1.5% per month; all fees are exclusive of applicable taxes (GST); and we reserve the right to suspend services for accounts overdue by more than 45 days.
All intellectual property created during an engagement is governed by the specific service agreement. Unless otherwise stated: pre-existing IP remains with its original owner; custom work product created specifically for the client transfers upon full payment; tools, frameworks, and methodologies developed by Zielbox remain our property; and open-source components retain their original licenses.
Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. This includes but is not limited to: technical architecture details, security configurations, business strategies, customer data, and pricing information. Confidentiality obligations survive the termination of any service agreement for a period of three years.
To the maximum extent permitted by law, Zielbox Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services. Our total liability for any claim shall not exceed the fees paid by the client for the specific service giving rise to the claim during the twelve months preceding the claim.
For managed services, specific SLAs including response times, uptime guarantees, and escalation procedures are defined in individual service agreements. SLA credits, if applicable, are the sole remedy for service level failures and are capped at 10% of the monthly service fee.
Either party may terminate a service agreement with 30 days written notice unless otherwise specified. We may terminate immediately if: the client breaches payment obligations; the client uses services for illegal purposes; or continued service poses a security risk. Upon termination, the client must pay for all services rendered through the termination date.
We handle client data in accordance with our Privacy Policy and applicable data protection laws. For engagements involving personal data processing, a Data Processing Agreement (DPA) will be executed as required. We implement appropriate technical and organizational measures to protect client data.
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan, India. Parties agree to attempt mediation before pursuing litigation.
We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the modified terms.
Last Updated: January 2025
Contact: For questions about these terms, email zielbox@outlook.com